Who We Are

About Sthaliya

Sthaliya was born from the spirit of Indian independence, symbolizing a renewed commitment to our roots, our communities, and our local economy. We are dedicated to showcasing the stories, skills, and creativity of India’s traditional artisans, small manufacturers, local producers, women entrepreneurs, and homegrown brands.

Our mission is simple:

To make “Swadeshi” a way of life.

We believe every purchase can empower a local dream, preserve a tradition, and contribute to a stronger India. Sthaliya is more than just an online marketplace — it is a platform that celebrates and supports products made in India by local communities.

On Sthaliya, you can discover:

Authentic Indian Products & Handicrafts: Explore traditional crafts, handmade goods, homemade foods, and locally produced items.
Empowering Local Entrepreneurs: Support small businesses, artisans, women entrepreneurs, and independent producers through your purchases.
Vocal for Local, Proudly Swadeshi: Choose local products and help strengthen India’s economy while preserving traditional skills and craftsmanship.

Why Sthaliya?

We aim to connect conscious consumers with passionate local creators. By bringing India’s diverse products together on one platform, Sthaliya helps local makers reach more customers and showcase the value of their work.

Join us in celebrating India’s rich heritage and supporting local communities — one local product at a time.

Terms & Conditions – Sthaliya

Effective Date: October 29, 2026

1. Introduction

Sthaliya (“Platform,” “we,” “us,” or “our”) is an online marketplace that showcases local products, traditional handicrafts, homemade foods, textiles, and other goods offered by participating sellers.

By accessing or using Sthaliya, you (“User,” “Buyer,” or “Seller”) agree to these Terms & Conditions. If you do not agree with these terms, please discontinue using the platform.

2. Platform Purpose

Sthaliya provides an online platform for local producers, artisans, small businesses, women entrepreneurs, and other eligible sellers to showcase and sell their products to consumers.

Our objective is to encourage local entrepreneurship, preserve traditional skills, promote Indian-made products, and create opportunities for local communities.

3. Eligibility and Registration

Users must have the legal capacity to enter into a binding agreement under applicable Indian law.
Sellers must provide accurate personal, contact, and business information during registration.
Sellers must comply with applicable laws, licensing requirements, and platform guidelines.
Users are responsible for maintaining the confidentiality of their account credentials.

4. Seller Obligations

Sellers using Sthaliya agree to:

List genuine, lawful products and provide accurate descriptions, prices, images, and product information.
Ensure products comply with applicable quality, labelling, safety, packaging, and regulatory requirements.
Fulfil accepted orders within the stated delivery timelines.
Honour applicable return, refund, cancellation, and warranty commitments.
Respect intellectual property rights and avoid counterfeit or misleading listings.
Comply with applicable GST, taxation, consumer protection, and other legal requirements.

Sellers are responsible for the products they list and the accuracy of the information they provide.

5. Buyer Obligations

Buyers agree to:

Provide accurate contact, billing, and delivery information.
Use the platform only for lawful purposes.
Review product descriptions, prices, shipping information, and applicable policies before placing orders.
Avoid fraudulent transactions, abusive conduct, and misuse of the platform.
Contact customer support to report order issues or disputes.

6. Orders, Payments, and Fees

Product availability and prices are displayed on the relevant product pages and may change.
An order is subject to acceptance and availability, as communicated during checkout.
Payments may be processed through third-party payment gateways.
Any applicable delivery charges, taxes, or other fees will be disclosed as required before purchase.
Seller settlements, commissions, and platform fees, where applicable, will be governed by the relevant seller agreement or published fee schedule.

Sthaliya’s role in a transaction will depend on the actual marketplace arrangement and applicable law. The platform will not exclude responsibilities that cannot legally be excluded.

7. Shipping, Returns, and Refunds

Shipping methods, estimated delivery times, and charges will be provided during checkout or on the relevant product page.
Return, cancellation, replacement, and refund eligibility will be communicated through the applicable policy and product information.
Buyers should report damaged, defective, incorrect, or missing items through the designated support channel.
Refunds will be processed in accordance with the applicable policy, payment provider procedures, and Indian law.

Nothing in these terms limits any consumer rights available under applicable law.

8. Prohibited Activities

Users and sellers must not:

Sell illegal, counterfeit, prohibited, or unsafe products.
Provide false, misleading, or deceptive information.
Upload content that infringes intellectual property rights.
Engage in fraud, harassment, hate speech, or abusive conduct.
Attempt to compromise the security or operation of the platform.
Use the platform for any unlawful activity.

Sthaliya may investigate reported violations and take appropriate action.

9. Intellectual Property

The Sthaliya name, logo, website design, and original platform content are owned by or lawfully licensed to the relevant rights holder.

Sellers retain their rights in their own product images, descriptions, and other content, subject to any permissions granted to Sthaliya for listing, displaying, and promoting their products.

Users must not copy, reproduce, distribute, or commercially exploit protected content without the required authorisation.

10. Limitation of Liability

To the extent permitted by applicable law, Sthaliya will not be responsible for losses arising from events beyond its reasonable control, unauthorised use of accounts, or inaccurate information supplied by users or sellers.

Nothing in these terms excludes liability that cannot lawfully be excluded or limits statutory consumer rights.

11. Account Suspension and Termination

Sthaliya may restrict, suspend, or terminate accounts where there is reasonable evidence of fraud, unlawful activity, material breaches of these terms, or risks to the platform or its users.

Where appropriate and legally required, notice and an opportunity to respond will be provided.

12. Changes to These Terms

We may update these Terms & Conditions to reflect changes in our services, operations, or applicable laws.

The revised terms will be published on the website with an updated effective date. Continued use of the platform after changes take effect will be subject to applicable law and the revised terms.

13. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of India. Any dispute will be handled by the competent courts having jurisdiction under applicable law.

14. Contact Information

For questions, complaints, order-related assistance, or concerns regarding these Terms & Conditions, please contact Sthaliya through the contact details provided on our website.

Additional Website Privacy Information

The following sections apply where the corresponding features are enabled on the Sthaliya website.

Comments and Reviews

When visitors leave comments or product reviews, we may collect the information submitted through the form, along with the visitor’s IP address and browser user-agent information to help detect spam and misuse.

An anonymised identifier derived from an email address may be shared with the Gravatar service if that integration is enabled. The Gravatar privacy policy is available at https://automattic.com/privacy/.

Approved comments and reviews may be publicly visible on the website.

Media

If you upload images to Sthaliya, avoid including unnecessary embedded location data (EXIF GPS). Visitors may be able to download published images and extract available metadata.

Cookies

Sthaliya may use cookies to remember user preferences, maintain login sessions, support shopping cart and checkout functions, improve website performance, and protect accounts.

If you leave a comment, your browser may offer to save your name, email address, and website in cookies for convenience.

Login cookies, session cookies, and display-preference cookies may be set according to the website configuration. Their duration depends on the cookie’s purpose and the options you select.

You can manage cookies through your browser settings, although disabling essential cookies may affect some website features.

Embedded Content from Other Websites

Articles and product pages may include embedded content, such as videos, images, maps, or social media posts.

Third-party embedded content may collect information, use cookies, or track interactions according to the privacy practices of the relevant provider.

Who We Share Your Data With

We may share relevant information with sellers, payment processors, delivery partners, website hosting providers, spam detection services, and other service providers when necessary to operate the platform and fulfil orders.

If you request a password reset, technical information such as your IP address may be included in the reset email or related security records where necessary.

We do not sell personal information to third parties.

How Long We Retain Your Data

We retain personal information for as long as reasonably necessary to provide our services, maintain accounts, process transactions, resolve disputes, prevent fraud, and meet legal obligations.

Comments and reviews, including associated metadata, may be retained for moderation and recordkeeping purposes.

Registered users may update their account information through available account settings. Some information may need to be retained for legal, accounting, administrative, or security reasons.

What Rights You Have Over Your Data

Subject to applicable law, you may request access to, correction of, or deletion of personal information held by Sthaliya.

You may also request a copy of your personal data or withdraw consent where processing is based on consent.

Requests can be submitted through the contact details published on our website. We may need to verify your identity before processing a request.

We may retain information where required by law or where necessary for legitimate administrative, accounting, dispute-resolution, or security purposes.

Where We Send Your Data

Visitor comments may be checked through an automated spam detection service. Personal information may also be processed by payment gateways, hosting providers, delivery partners, and other service providers required to operate the website.

Where third-party providers process information, their applicable terms and privacy practices may also apply.